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Frequently Asked Questions

General Questions

Learn about WhyCosmos, our courses, and teaching approach

WhyCosmos is an online education platform that introduces children to the wonders of astronomy, quantum physics, space technology, and aeronautics. Our courses are taught by qualified teachers who are passionate about inspiring young minds to explore the universe.

Our courses are tailored for children aged 8 and above, with content adjusted to suit different age ranges and learning levels.

Your child will explore fascinating engineering topics such as aeronautics and rocket science, fundamental physics topics like quantum mechanics, and topics on astronomy among other disciplines. We use interactive activities to make complex ideas accessible and engaging.

Absolutely! All our teachers are highly qualified and experienced. They share a passion for educating and inspiring children about science and space.

Courses are delivered live online in small groups, ensuring personalized attention. Recordings are also available for revision or if a session is missed.

No prior knowledge is expected. Our courses are designed to be beginner-friendly while offering depth for those with some familiarity.

Yes. With an annual subscription, your child can simultaneously take up to two age-appropriate courses at a time.

All live sessions are recorded and made available to enrolled learners, so your child can catch up at their own pace. If you know in advance that your child will miss a session, we recommend letting the teacher know.

Yes, batch changes are possible subject to availability. Please contact us at contact@whycosmos.com to request a batch change.

Technical Requirements

Equipment and setup needed for our online courses

Your child will need: a computer, tablet, or smartphone with internet access; a webcam and microphone (most devices have these built-in); and headphones (optional but recommended).

We use a secure and easy-to-use video conferencing platform. Instructions for setup will be provided upon enrolment.

No special software is required. We recommend using the latest versions of a web browser like Chrome, Firefox, or Safari for the best experience.

Our support team is available to help resolve technical issues. Classes are recorded, so your child can revisit the session if needed.

Yes, we recommend a minimum speed of 10 Mbps for smooth video streaming. Slower connections may result in interruptions.

Payment & Refunds

Billing, payment methods, and refund policies

We accept all major credit/debit cards, UPI, net banking, and other popular online payment options via our secure payment gateway.

Cancellations will be considered if the request is made within 7 days of placing the order. Approved refunds are processed within 16-30 days.

No, all costs are transparently listed at checkout.

We offer two options: a single-term subscription that covers one course for its full duration, and an annual subscription that gives your child access for a full year. Annual subscribers can enrol in up to two age-appropriate courses at the same time.

Privacy Policy

How we protect and handle your personal information

We collect basic information such as your name, email address, and payment details. For children, we only gather necessary details like their name and age for class placement.

We adhere to strict privacy protocols and comply with laws such as the Digital Personal Data Protection Act (DPDPA) 2023. Data is stored securely and never shared with third parties.

Yes, classes are recorded for quality assurance, teacher training, and for students to review. Recordings are stored securely and are only accessible to enrolled families.

Yes, you can request data deletion at any time by contacting our support team.

We will only use your child’s image or work with explicit parental consent.

Our classes are conducted in a secure virtual environment. Teachers are trained to maintain a safe and respectful learning space, and access is restricted to enrolled participants.

Terms of Service

Legal terms and conditions for using our platform

You can read our comprehensive terms of service on our Terms of Service Page

Still have questions?

Our support team is here to help you get started with your space learning journey.

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